Why is instant messaging used in the workplace?
Many people who work in an office will use instant messaging for short discussions, follow-ups, and immediate questions with colleagues and other business related contacts. Instant messaging has an advantage over e-mail because the messages are sent instantly in real time. Coworkers even use instant messaging to communicate with each other even when they just sit down the hall from each other or even when they sit in the next office or cubicle to the other person. Many people in the workplace also use instant messaging because the service is available on their iPhone and blackberry, these are phones commonly used by business professionals. Instant messaging is basically the text version of a phone call.
Instant messaging can be more beneficial for businesses that work in teams or have project groups rather than retailers or independent professionals.
Below, please find the 10 instant messaging Do’s and Don’ts:
- DO adopt a user policy for instant messaging in your business
- DON’T use instant messaging as a way to communicate sensitive or confidential information
- DO organize your contact list to separate your business contacts from your family and friends
- DON’T use excessive personal instant messaging at work
- DO be aware that you instant messages can be saved and reviewed at a later time
- DON’T compromise your reputation or your company’s liability in an instant message
- DO be aware of viruses and related security risks while using instant messaging
- DON’T share personal data or information through an instant message
- DO keep your instant messages simple and know when to end the conversation
- DON’T confuse our contacts with a misleading user
Dobrin, Sidney I., Christopher J. Keller, and Christian R. Weisser. Technical Communication in the Twenty-First Century. Print.